Frequently Asked Questions
Everything you need to know about shopping with Mont Marte Global.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, Mont Marte Global ships to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all products purchased through our official store come with a standard 12-month manufacturer warranty against defects in materials and workmanship.